Policies
Returns & RMA
All products purchased through B2B Ringy are eligible for return within 30 days of delivery. Returns are processed through our RMA (Return Merchandise Authorization) system.
RMA Process
How returns work
Request an RMA
Contact our support team via the contact form or email with your order number and the reason for return. Include photos of the device if reporting a quality issue.
Receive Authorization
Our team will review your request within 1-2 business days and issue an RMA number along with shipping instructions.
Ship the Device
Package the device securely and ship it to the designated return address. Use the provided RMA number on the shipping label.
Inspection & Resolution
Upon receipt, our quality team will inspect the device within 3 business days. You'll receive a credit, replacement, or refund based on the inspection results.
Conditions for return
Quality mismatch
Device grade does not match the listed grade.
Functional defect
Device has a functional issue not disclosed in the listing.
Wrong product
Incorrect model, storage, or colour shipped.
DOA (Dead on Arrival)
Device does not power on or is non-functional.
Non-returnable items
- Devices with physical damage caused after delivery
- Devices returned without original packaging
- Returns requested after the 30-day window
- Devices modified or repaired by a third party after delivery
Refund policy
Credit refunds
Processed within 5 business days of inspection approval.
Bank refunds
Take 7-10 business days after approval.
Shipping costs for returns due to quality issues are covered by B2B Ringy.
Shipping costs for buyer-preference returns are the buyer's responsibility.